Returns & Exchanges
At Velour Garments, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any item within 14 days of delivery provided it is in its original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging and include the printed return authorization form inside the box to ensure faster processing.
Ship the Items
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing