Frequently Asked Questions
Everything you need to know about your Velour Garments experience.
What materials are used in Velour Garments products?
We prioritize premium quality, using high-grade heavyweight cotton, authentic velour blends, and sustainable fabrics sourced from ethical suppliers to ensure durability and comfort.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How should I care for my garments?
To maintain the texture and fit of your pieces, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid high heat to preserve the fabric integrity.
Do you restock sold-out items?
We specialize in limited-run collections to maintain exclusivity. However, core essentials are restocked periodically. We recommend signing up for our newsletter for restock alerts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.